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If you wish to enquire about a wedding or freelance booking, please fill out one of our forms in the contact section we will be in contact within 48 hours.
If you wish to enquire about a wedding or freelance booking, please fill out one of our forms in the contact section we will be in contact within 48 hours.
Booking Terms & Conditions
TERMS & CONDITIONS
It is the responsibility of the named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. We encourage you to read these User Terms carefully as they are a legal document. By proceeding to pay a retainer, you accept that you are entering into a contract and you agree to be bound by these conditions.
BOOKINGS & RETAINERS
Bookings are subject to availability. In order to secure your booking or trial you will be required to pay a non-refundable security retainer which is deducted from the total cost of the booking. The security retainer amount is $30 but may increase based on the size/requirements of the booking and will only be refunded under strict circumstances. The remainder of the service must be paid on or before the day of service. 48 hours notice must be given if you wish to reschedule the booking.
Throughout Formal Season and Christmas & New Years, two weeks notice must be given if you wish to cancel and you may be required to pay for your full service up to two weeks before your booking. We do not hold any bookings that have not paid their security retainer. Security retainers are deducted from the total cost of the booking with the remainder due on or before the date of service.
i.e $90 service - $30 retainer = $60 to be paid on the day or prior.
CANCELLATIONS & REFUNDS
Cancellations or missed bookings without the above-said prior notice will be charged the full cost of the booking. All security retainers are non-refundable unless with unique circumstances (with proof provided by the client). The security retainer/monies paid may be transferred to another appointment at the discretion of By Taylah on a once only basis. Cancellation of any booking by you must be communicated in writing, by post or email and will only be confirmed upon receipt of this. The complete security retainer is retained by us due to administration and loss of other bookings caused by allocating your appointment. In the unlikely event that we, as a team, cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances, all payments will be immediately refunded (all payments made excluding trials). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself. If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will ask for an earlier start time to accommodate original numbers, or will refund services, which are forfeited in part, or altogether, as a result. No further compensation will be offered. If a member of our team is made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel the contract without refund.
LIABILITY
By Taylah is not in any circumstances responsible for any allergic reactions to products used. The responsibility is on the client to notify By Taylah if you or any of your group/wedding party have particular hypersensitivity that you are aware of. Should you bring your own product that you are familiar with, then By Taylah would be happy to use the product. Clients acknowledge that By Taylah may use any photographs or images taken for portfolio, website and any promotions.
The contents and advice on this site are for general informational purposes only and should not be substituted for seeking the advice of a medical professional. We accept no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products and equipment offered by By Taylah. By making a booking with us you acknowledge and accept this policy and release us from any liability if such a situation should arise.
The client understands that once they pay the booking retainer, they are legally bound by this document.